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Medewerker Klantenservice Nijmegen

  • Customer Contact
  • mbo
  • 32-40 hours
  • €3.149 per month

    This sum of salary is inclusive of a Benefit Budget and holiday allowance totalling 14.95%. Have it paid out, use it to buy extra holiday days or save it up for something nice - it's up to you.

  • Your recruiter: Daphne

Your job

Als Medewerker Klantenservice bij VodafoneZiggo help je klanten met internet, mobiele telefonie, televisie en administratieve vragen. Jij zorgt ervoor dat onze klanten zich van a tot z geholpen voelen. Jij wordt blij van klanten helpen en klanten worden blij van jou. Je spreekt en schrijft vanuit je gevoel, zonder een script. Met een positieve instelling en passie voor klantenservice zorg jij voor een ideaal klantcontact. Ben jij die empathische teamspeler die zich makkelijk kan aanpassen? Hou je van uitdagingen en leren? Solliciteer nu en maak het verschil in ons dynamische team. #JoinUs.

Is this you?

Skills that will come in handy in this job.

You take the initiative
Wait and see? That's not your style. When a choice is needed, you decide fast and smart.
You thrive on success
You know what you want, how to find it and give it your all to get it. Struggling? You don't give up and step up your efforts.
You're compassionate
You show empathy towards others and treat everyone with equal respect. Your colleagues know they can count on your concern and support.
You always find a solution
You turn problems into possibilities. You investigate them thoroughly and have a knack for exposing possible causes.
You're naturally adaptable
Has a project taken an unexpected turn? You stay calm and quickly come up with a new solution.
You know what you can do (better)
There's never too much to know. You have a passion for self-development and a plan to achieve it, combining high motivation with a go-get attitude.

Feeling inspired? Apply now!

What we offer

You give your best every day, because it makes you happy – and because of these benefits. At VodafoneZiggo a fulltime job starts from 32 hours. It is up to you! Based on a 40-hour working week, you can count on:

Salary
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Salary

Gross monthly salary of between
€ min and €3.149 max - with growth potential.

Benefit Budget included in salary
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Benefit Budget included in salary

A Benefit Budget of 14.95% (incl. holiday allowance) is included in your gross salary. Have it paid out, use it to buy extra holiday days or save it up for something nice - it's up to you.

Work from home
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Work from home

The option of working from home 2 or 3 days a week, plus an internet allowance.

NS-Business Card
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NS-Business Card

NS-Business Card of your choice. Travel first class for business and pleasure for free.

Business phone
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Business phone

A phone with a Vodafone plan. For personal use, too.

Unlimited Learning
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Unlimited Learning

Unlimited Learning: unlimited access to thousands of courses and workshops.

Holiday days
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Holiday days

20 holiday days per year.

Pension scheme
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Pension scheme

A pension scheme with additional savings options.

Volume Fixed term contract
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Volume Fixed term contract

A fixed-term contract with VodafoneZiggo from day one.

Product discounts
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Product discounts

Discounts on Vodafone and Ziggo products and services.

Tax benefits
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Tax benefits

Tax deductions on expenses such as childcare and sports memberships.

What you bring

Je bent communicatief sterk. Als er een probleem is, denk je altijd in oplossingen. Je bent gedreven om te presteren en hebt een sterk inlevingsvermogen. Je weet precies waar jouw krachten liggen en hoe je jezelf kunt verbeteren. Wij leren je tijdens onze training alles wat je nodig hebt, jouw interesse en leergierigheid zijn belangrijker.

Wat verder waardevol is voor jouw functie:
• Je bent minimaal 32 uur per week beschikbaar; onze openingstijden zijn van maandag tot en met zondag van 08:00 - 22:00 uur; doordat we een volledige beschikbaarheid vragen is deze functie minder geschikt om te combineren met een voltijd studie.
• Je bent in de gelegenheid om 9 weken training te volgen, waarvan de eerste 2 weken fulltime
• Na de trainingsperiode ben je 2 avonden per week en 3 van de 8 weekenddagen beschikbaar
• Je beheerst de Nederlandse en Engelse taal in woord en geschrift
• Je hebt een goed ingerichte thuiswerkplek om deels te kunnen thuiswerken

Bij ons vinden we het belangrijk dat je je helemaal op je gemak voelt op de werkvloer. Het hele jaar door maken we het extra leuk met themaweken zoals de Advisor Week en de Fit Week. Feestdagen vieren we natuurlijk ook, met gezellige en verrassende activiteiten voor iedereen.

Tijdens je pauzes is er genoeg te doen om even op te laden: speel een potje tafeltennis, tafelvoetbal, of leef je uit op de flipperkast. En af en toe word je extra verwend met een lekkere lunch of versgebakken tosti’s. Zin in een frisse neus? Binnen vijf minuten wandelen sta je al in het prachtige Goffertpark. Voor de sportievelingen onder ons: waarom niet de trap pakken in plaats van de lift en meteen werken aan je conditie?

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This job is no longer available

Unfortunately, this job has been closed and applications are no longer being accepted. Take a look at our current vacancies to explore other opportunities.

Steps to your dream job

We'll test your knowledge and whether we think you'll fit in.

Phone call Read more Phone call We will call you to make our initial acquaintance within 3 days.
Assessment (in real life) Read more Assessment (in real life) We meet each other for an assignment designed to test your skills and competences.
Job offer Read more Job offer We will send you an employment proposition.
Contract offer Read more Contract offer Are you happy with the proposition? In that case, we will draw up your contract. Please return a signed copy.
Dubbelcheck Read more Dubbelcheck We check the official paperwork: your ID, diploma and other relevant documents.
Start Read more Start You're starting your new job at VodafoneZiggo!
Do you have questions about this vacancy?
Daphne is there to help
With this vacancy, we are looking for a new VodafoneZiggo colleague ourselves. This is therefore not a call for recruitment agencies.