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Medewerker klantenservice Groningen

  • Customer Contact
  • mbo
  • 32-40 hours
  • €3.149 per month

    This sum of salary is inclusive of a Benefit Budget and holiday allowance totalling 14.95%. Have it paid out, use it to buy extra holiday days or save it up for something nice - it's up to you.

  • Your recruiter: Daphne

Your job

Als Medewerker Klantenservice bij VodafoneZiggo ben jij de verbindende kracht voor onze klanten. Je ondersteunt mensen met internet, mobiele telefonie, televisie en administratieve vragen. Dankzij jouw persoonlijke aandacht voelen klanten zich écht geholpen, van begin tot eind. Jij haalt energie uit het helpen van anderen en straalt dat uit. Je communiceert op een warme, open manier—zonder vast script. Met jouw positieve instelling en oprechte passie voor klantcontact zorg je dat iedereen zich gehoord voelt. Ben jij die empathische collega die makkelijk meebeweegt met wat nodig is? Sta je open voor nieuwe uitdagingen en wil je je blijven ontwikkelen? Dan kijken we uit naar je sollicitatie. #JoinUs.

What will I earn?

This sum of salary is inclusive of a Benefit Budget and holiday allowance totalling 14.95%. Have it paid out, use it to buy extra holiday days or save it up for something nice - it's up to you.
gross per month
gross per month per hour including benefit-budget

How many hours a week do you want to work?

This calculation is for informational purposes only and does not confer any rights. The exact amount is specified in your contract.

Is this you?

Skills that will come in handy in this job.

You take the initiative
Wait and see? That's not your style. When a choice is needed, you decide fast and smart.
You thrive on success
You know what you want, how to find it and give it your all to get it. Struggling? You don't give up and step up your efforts.
You're compassionate
You show empathy towards others and treat everyone with equal respect. Your colleagues know they can count on your concern and support.
You always find a solution
You turn problems into possibilities. You investigate them thoroughly and have a knack for exposing possible causes.
You're naturally adaptable
Has a project taken an unexpected turn? You stay calm and quickly come up with a new solution.
You know what you can do (better)
There's never too much to know. You have a passion for self-development and a plan to achieve it, combining high motivation with a go-get attitude.

Feeling inspired? Apply now!

What we offer

You give your best every day, because it makes you happy – and because of these benefits. At VodafoneZiggo a fulltime job starts from 32 hours. It is up to you! Based on a 40-hour working week, you can count on:

Salary
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Salary

Gross monthly salary of between
€ min and €3.149 max - with growth potential.

Benefit Budget included in salary
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Benefit Budget included in salary

A Benefit Budget of 14.95% (incl. holiday allowance) is included in your gross salary. Have it paid out, use it to buy extra holiday days or save it up for something nice - it's up to you.

Work from home
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Work from home

The option of working from home 2 or 3 days a week, plus an internet allowance.

NS-Business Card
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NS-Business Card

NS-Business Card of your choice. Travel first class for business and pleasure for free.

Business phone
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Business phone

A phone with a Vodafone plan. For personal use, too.

Unlimited Learning
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Unlimited Learning

Unlimited Learning: unlimited access to thousands of courses and workshops.

Holiday days
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Holiday days

20 holiday days per year.

Pension scheme
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Pension scheme

A pension scheme with additional savings options.

Volume Fixed term contract
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Volume Fixed term contract

A fixed-term contract with VodafoneZiggo from day one.

Product discounts
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Product discounts

Discounts on Vodafone and Ziggo products and services.

Tax benefits
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Tax benefits

Tax deductions on expenses such as childcare and sports memberships.

Bereavement leave
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Bereavement leave

Bereavement leave if a loved one passes away, even if it concerns someone outside your family.

What you bring

Je bent sociaal sterk en communiceert open en duidelijk. Bij tegenslag blijf je kalm en zoek je samen naar oplossingen. Je hebt een groot inlevingsvermogen, werkt graag samen en streeft ernaar anderen én jezelf te laten groeien. Wij leren je tijdens onze training alles wat je nodig hebt, jouw interesse en leergierigheid zijn belangrijker.

Wat verder waardevol is voor jouw functie:
• Je bent minimaal 32 uur per week beschikbaar; onze openingstijden zijn van maandag tot en met zondag van 08:00 - 22:00 uur; doordat we een volledige beschikbaarheid vragen is deze functie minder geschikt om te combineren met een voltijd studie.
• Je bent in de gelegenheid om 9 weken training te volgen, waarvan de eerste 2 weken fulltime
• Na de betaalde trainingsperiode ben je 2 avonden per week en 3 van de 8 weekenddagen beschikbaar
• Je beheerst de Nederlandse en Engelse taal in woord en geschrift
• Je hebt een goed ingerichte thuiswerkplek om deels te kunnen thuiswerken

Bij ons staat jouw werkplezier centraal, en dat begint met een warm bad van gezellige collega’s. Na werktijd gezellig een drankje doen in de stad? Daar zeggen we geen nee tegen! Houd je ervan om bij te dragen aan de teamsfeer? Perfect! Elk kwartaal organiseert iemand uit het team een leuk teamuitje – van borrels tot creatieve activiteiten.

Daarnaast houden we het hele jaar door de energie hoog met toffe themaweken zoals de Advisor Week en de Fit Week. Samen maken we van elke werkdag een feestje!

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Apply online

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This job is no longer available

Unfortunately, this job has been closed and applications are no longer being accepted. Take a look at our current vacancies to explore other opportunities.

Steps to your dream job

We'll test your knowledge and whether we think you'll fit in.

Phone call Read more Phone call We will call you to make our initial acquaintance within 3 days.
Assessment (in real life) Read more Assessment (in real life) We meet each other for an assignment designed to test your skills and competences.
Job offer Read more Job offer We will send you an employment proposition.
Contract offer Read more Contract offer Are you happy with the proposition? In that case, we will draw up your contract. Please return a signed copy.
Dubbelcheck Read more Dubbelcheck We check the official paperwork: your ID, diploma and other relevant documents.
Start Read more Start You're starting your new job at VodafoneZiggo!
Do you have questions about this vacancy?
Daphne is there to help
With this vacancy, we are looking for a new VodafoneZiggo colleague ourselves. This is therefore not a call for recruitment agencies.